We explore and meet the specific needs of each passenger; seating requirements, food, special assistance.
We individually verify the validity of documents, visas and mileage of frequent travelers. We have updated databases that allow us to know the background of each traveler previewing their needs in advance. We are in touch with passenger upon arrival at the hotel to know their level of satisfaction.
We check the itinerary the day before to anticipate any unforeseen events. While you are in restaurants, we contact you to make sure every detail is satisfactory. Once back, we communicate to know the general perceptions of the traveler and we send to you our quality survey.